It's gotten out of hand. According to a recent Buzzfeed article, less than 10% of tickets ever make it to onsale day. This, combined with scalper bots, makes it nearly impossible for regular people to obtain tickets without engaging in some type of pre-sale.
Most artists, in fact, reserve the best seats and sell them themselves. That doesn't bother me too much, because if anyone should get a premium for tickets, it should be the artist. For the record, Kid Rock is the only musician who has publicly admitted to this approach - UPFRONT.
Unfortunately, catcha simply slows the customer down. Google programmers cracked it with 98% accuracy, and England no longer allows it to be used.
People aren't attending to concerts anymore, especially when TM/Live Nation prices frequently surpass 100% of face value (especially for grass seats for'shed' gigs).
I keep waiting for an uprising and a revolution, but it's meaningless. Every major sports organization has abandoned TM in favor of handling their own ticketing.
The problem is that it does nothing to assist the consumer. It simply increases the profit margin for ticket holders.
Everything about modern tickets has become unappealing. Remember that TM/Live Nation sells their own tickets. Ticketmasters operates the website 'Ticketsnow.com.' Remember the horror movie cliché "the calls are coming from inside your house!" That corresponds to TM's ticketsnow.com website. I've been researching this for years, and it's only getting worse.
more entertaining information? TM does make exceptions for its own workers. Employees of TM have access to purchase tickets 15 minutes before the general public.
Consider the impact that has on something like the upcoming Grateful Dead reunion this summer (July 2015). Before the onsale, such tickets were selling for $5,000 each. Currently, the market price for a single night's stay is $2,000 per ticket. Consider how many resourceful TM employees took advantage of this.
More entertaining information? 'Shed' tickets for lawn seats (every market has one). It's where b-list acts perform their package greatest hits tours) have seen service rates rise by more than 150%. Motley Crue performed a tour about 5 years ago where they gave $5 lawn seats. They were $25 each after costs.
I have no objections to stubhub. They are just a marketplace where buyers and sellers may meet. The issues with modern tickets aren't with resale... they're with the framework that makes resale the only way to see most performances these days.
Finally, I'll leave you with some unpleasant news. Previously, you could avoid service costs by purchasing your tickets in person at the box office. That is no longer true of TM/Live Nation. The fees are now the same no matter where you buy. In fact, I discovered years ago that buying tickets for an Iron Maiden event online was less expensive than going to the box office.
June 2022 update - evidence of the entire thing. StubHub receives large allotments straight from promoters... tickets that were never, and will never, be available to the general public. This means they are a big ass scalping operation rather than a 'peer to peer' activity.
What happens if StubHub tickets do not sell at the last minute and time runs out?
It all depends on how you list your tickets. If you post them straight on Stubhub, the vendor will most likely eat the tickets as time runs out for most events.
One example is MLB, where certain teams require a sales deadline as early as six hours before the game begins.
In these circumstances, the seller has the option of selling the tickets at the event, through their personal network, or on Craigslist.
Brokers have software that allows them to list on several exchanges, many of which remain available for business after the event has begun. Gametime and Vivid Seats are two examples. The chance of tickets selling after the cutoff will be determined by the popularity of the event. At Gametime, we see a good amount of movement post-Stubhub cutoff.
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